Ref: EH-2490

Location: Langford 

Salary: £35-38k

As a Team Leader, you will be responsible of the day-to-day management of the data processing team, ensure timely clearance of import and export shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required plus manage all customer invoicing and any compliance issues.

To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.

Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.

Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.

Manage calls with clients, resolving issues/queries promptly.

Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.

Provide cover to support absence of other team leaders, team members and Operations Manager.

Responsible for issuing and dividing the daily tasks to the team.

Mentoring and cross training in all accounts

Complete all monthly procedures for Customers/ Management.

Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.

Assist with maintaining the Rota for out of hours cover.

Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.

Carrying out effective 1-2-1 meetings and appraisals with the team

100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.

Stay abreast of changes in import and/or export laws.

Request or compile necessary documentation to support your team.

Advise customers on Customs-related matters.

Confer with officials in various agencies to facilitate clearance of goods through Customs.

Ensure the team are updating and maintaining eUCR Lists regularly.

Out of hours working as an when required.

Participate in any project teams for client work, or process and other change improvements.

Ref: EH-2492

Location: Witham

Our client is now seeking a Business Development Manager to join our client who are a known freight forwarder who operate across the whole of the UK.

You will be responsible for supporting the growth of the business by sourcing new regular trading and profitable freight customers, as well looking for customers with customs requirements.

Requirements:

• Previous experience of working in a Business Development sales role minimum 5 years within a Freight Forwarding Organisation is essential with a proven track record of success in selling Sea freight is a must.
• The client is open to the candidates location i.e. South/South East  would be preferable, but would still consider candidates that are based in other areas of the UK.
• Good understanding of transport and Worldwide logistics
• Strong resilience and positivity particularly in challenging situations
• Outstanding customer service skills
• Strong negotiation skills
• The ability to develop and build strong and personable relationships over the phone and in person with a broad range of individuals
• The ability to work in a fast-paced environment and be a strong team player
• The ability to keep self-motivated
• High attention to detail
• Accountability to yourself and others
• Analytical and ambitious
• High IT literacy skills

Ref: EH-2493

Location: Witham

Salary: £28k

The role will include:

• Heavy Manual Handling – Unpacking Handball Containers
• Working within our WMS management system, including receiving, picking, packing, preparing orders for dispatch, scanning goods into / out of stock system.
• Working efficiently, following an agreed processes to a high level of speed and accuracy.
• Planning of workload.
• The opportunity to develop new business, accounts, finding solutions for client’s requirements.
• Manual lifting of goods – unloading & loading.
• Adhere to all health & safety regulations.
• Hours 06.30 – 16.30.

Overtime paid and weekend work available.

Counterbalance & Reach Fork lift licence would be preferable and will further support your application.

Ref: AJ-2494

Location: Stanford-Le-Hope

Salary: £27-35k

• Independently arranging administrative and operational activities on the basis of recorded instructions and/or known agreements.
• Independently ensuring financial processing from start to finish.
• Independently preparing and completing import and export files with all associated (customs) documents required for correct, complete and efficient processing of the files.
• Independently accepting, overseeing and handling shipments according to the arrangements agreed with customers.
• Ensuring the timely and correct preparation (forwarding) of papers, documents and information.
• Issuing instructions to colleagues and carriers by reference to the cargo documentation.
• Independently checking tariff headings for customs duties, agricultural levies, VAT and similar.
• Applicants should have a good working knowledge of the UK Tariff and be able to classify a wide range of goods, particularly in the food sector. 
• Experience in using CNS & Destin8 essential, knowledge of IPAFFS and NCTS desirable

Ref: AJ-2497

Location: Woodford Green

Salary: £Negotiable

Key Responsibilities

1. Operations:

o Learn and manage processes using Multifreight software.

o Understand and manage export/recycling and forwarding operations.

o Maintain and develop client relationships.

o Oversee job initiation, billing, and file closure.

o Import & Export Customs clearance.

o Import & Export Documentation

2. Commercial Activities:

o Act as a liaison between different operational desks.

o Assist in sourcing rates, quotations and negotiations.

o Help secure new business and maintain current client relationships.

Ref: AJ-2498

Location: Woodford Green

Salary: £Negotiable 

Commercial Desk

- Serve as a liaison between the Forwarding and Export/Recycling Desks within the commercial team.

- Assist with quotations and rate negotiations, including sourcing rates from suppliers.

- Help maintain and develop business with the current client base and assist in securing new business.

Cargowise

• Collaborate with the Forwarding and Export/Recycling Desks to transition and integrate into Cargowise, providing support as needed.

• Identify potential benefits of Cargowise for the company, including cargo reports, load plans, cut-off dates, direct links with shipping lines, VGM submission, documentation, and quotations.

• Identify potential benefits of Cargowise for clients, including tracking/status reports and booking.

Forwarding Desk

• Gain a comprehensive understanding of processes and procedures for all transport modes (Air, Land, Sea) using Multifreight, from job initiation to billing and file closure.

• Develop a thorough understanding of clients' business profiles.

• Stay informed about all active suppliers and overseas agents.

• Take eventual ownership of client relationships & operations.

Export/Recycling Desk

• Gain a comprehensive understanding of processes and procedures for all transport modes (Air, Land, Sea) using Multifreight, from job initiation to billing and file closure.

• Develop a thorough understanding of clients' business profiles.

• Stay informed about all active suppliers and overseas agents.

• Take eventual ownership of client relationships & operations.

Ref: AJ-2500

Location: Stanford-Le-Hope

Salary: £25-35k

• Monitor mailbox and make sure everything is replied to / actioned in a timely manner.

• Participate in all day to day bookings / administration activities including, actioning emails, speaking to customers, distributing emails to correct people.

• Assist with effective liaison, support and assistance between bookings/administration department and customers / rest of company.

• Assist in checking rate confirmations, rating jobs and sending invoices.

• Participate in basic administration jobs such as answering telephone calls, data input & arranging meetings.

• Liaise with support teams to solve any IT or system issues that affect your team. 

Must have –

• Strong IT skills -  knowledge in Microsoft Office & Excel.

• Experience in an office environment.

• Be willing to learn new software.

• Excellent written and verbal communication skills.

Ref: EH-2502

Location: Grays

Salary: £22-24k

The role will include; 

• Data entry and filing 

• Completing shipping documentation 

• Creating and maintaining spreadsheets 

• Writing up customer quotations for sales team

• General administration 

• Customer service 

• Being a point of call for customers calling in, passing call on to the relevant person 

Ref: SL-2518

Location: Witham

Salary: £25-30k

Exciting opportunity to join our in house customs clearance team, completing all aspects of customs clearance, including exports, imports and raising T1s.

Candidate should be able to work well being part of a team, as well as independently and work well under pressure.

Customs knowledge and experience required.

Ref: SL-2520

Location: Basildon

Salary: £22-35k

Our client, a busy freight forwarder is now looking to recruit an experienced Customs Entries Clerk to join their team. 

The ideal applicant will have a minimum of 1-2 years experience working within a busy team,  should have previous experience in Customs Entries,  General Freight Forwarding and Customs Clearance.

Duties will include; 

•          Liaising with operations team; 

Dealing with CVEDS

•          Communicate with customers regarding their customs clearance both on the phone and over email;

•          Monitor both internal and external emails and respond to customers/colleagues when required;

•          Check commercial documentation for accuracy and resolve issues when detected;

•          Use customs systems to complete entries; and 

•          Charge duty/VAT deferment fees to importer prior to cargo being released.

Ref: AJ-2523

Location: Stanford-Le-Hope

Salary: £28k

Road Freight Operator - London Gateway

Role:

• Working within a department of 15 people, part of a wider team of 47.
• Handling European groupage services.
• Arranging movement of freight from origin to final destination, both international and national.
• Liaising with customers, overseas partners and suppliers.

Skills required:

• Must have a good understanding of European road freight, at least 2 years’ experience.
• Capable of manually calculating costs and charges.
• Understanding of taxable kilos.
• Good customer service skills.
• Experience with Customs paperwork.
• Ability to work in a team but also be self-sufficient.

Benefits:

• Competitive salary, holidays and pension scheme.
• Part of a dynamic team and company with a clear vision and strategy.
• Bonus scheme.
• Good progression opportunities.
• Monday to Friday - 9am-5pm.
• Training.

Job Types: Full-time, Permanent

Salary - depending on experience.

Budget - Up to £ 28 k per annum.

Ref: EH-2524

Location: Maldon

Salary: £26k

• Vessel bookings - ensuring you have container bookings with the shipping line(s) for your assigned destinations in line with our system schedule, at least 3 weeks in advance.
• Submitting hazardous to carriers, answering any queries present and ensuring acceptance before assigning to a load plan.
• Creating load lists and sending over to the correct load depot, enabling them to load the planned jobs - this will include ensuring hazardous freight is not at risk of clashing with others.
• Assisting with cargo queries from our CFS' / customers - regarding piece count discrepancies, marks, damage etc
• Invoice queries - keeping track of and solving invoice queries from the carriers within our system allowing accounts to pass the payment in good time.
• Providing customers with updates when requested.
• Building vessel schedules within our system listing correct depot load cut off dates.
• Learning and adhering to the specific rules of cargo destined to your assigned destination.
• Reviewing final load lists once the CFS confirm loaded and send over to our documentation team ensuring the pre-alert can be sent to destination.
• Completing customs entries in CDS
• Associating UCRs to our MUCRs in CDS and submitting to carrier - allowing our containers to be granted permission to progress upon arrival on quay.
• Dealing with customs queries, eg route 1 document holds in good time to allow our containers to be granted permission to progress in time for sailing

Ref: EH-2525

Location: Barking

Salary: £35k

Duties:

• Processing intermodal bookings, ensuring systems match.
• Liaising with operations team.
• Maintain a high level of customer service.
• Respond/resolve customer queries.
• Invoicing 
• Maintain an excellent relationship with customer.

Ref: EH-2540

Location: Basildon

Salary: £35k

Job Description

• Able to build and maintain good relationships with our customers, partners and suppliers
• Arrange jobs from quotation to booking to billing. 
• Ensure customers are kept informed at all times of the progress of their shipment
• Handle any minor issues with customers/suppliers
• Ensure jobs are handled, costed and invoiced correctly and in accordance with company policy.
• Keep manager updated of any issues. 
• Reporting to Operations Manager
• Help and support other colleagues as and when necessary
• Accompany colleagues to supplier/customer meetings (if necessary)

Role

• As an Ocean/sea Import Clerk, your primary role is to provide crucial support to a major new client arranging deliveries and clearances (3rd party) of containers from the Far east. 
• Your focus will be on ensuring the successful completion of all shipments and strict adherence to relevant regulations. This involves the following:
• Scheduling and tracking shipments, closely monitoring delivery schedules, and providing real-time updates to customers.
• Preparation of ocean/sea Import documentation, including Customs declarations, while ensuring strict compliance with regulatory standards.
• Promptly resolving any issues or discrepancies related to import documentation, customs clearance, or cargo handling.
• Facilitating clear and effective communication with team members and clients through excellent interpersonal and communication skills.

Ref: EH-2542

Location: Basildon

Salary: £35k

Key focus areas:- 

• Update PRC sailing schedule form correctly
• Check sailing schedules are uploaded correctly in Phoenix
• Make bookings with shipping line
• Book in container loading / haulage with warehouse
• Transfer cargo from outer warehouses to loading warehouse
• Submit provisional DGNs to shipping line
• Submit final DGNs to shipping line
• Submit VGM
• Associate UCRs to MUCR / Close MUCR
• Tell carrier the MUCR
• Load planning
• Submit load plan 
• Finalize final load plan
• Submit MBL instructions
• Prepare / check container settlement
• Ensure pre alert docs sent in good time
• File Closing 
• Monitor EMT dashboard on a daily basis
• Liaise with sales & customers to fill low volume containers

Ref: SL-2544

Location: Wickford

Salary: £30k

Main duties will include:

• Quotations

• Negotiating rates with shipping companies

• Taking bookings for export shipments

• Following the loading process and liaising with the load sites if any shipments run behind schedule

• Completing export customs entries & VGM

• Preparing export documentation

• Invoicing files

The candidate should have:

• Experience of Sea freight exports

• Attention to detail.

• Must seek to build good relationships with customers.

• Good customer service and telephone manner.

• Ability to prioritise and organise own workload.

• MultiFreight experience desirable

Ref: EH-2548

Location: Grays

Salary: £25k

The role will include; 

• Data entry and filing 
• Completing shipping documentation 
• Creating and maintaining spreadsheets 
• Writing up customer quotations for sales team
• General administration 
• Customer service 
• Being a point of call for customers calling in, passing call on to the relevant person 

Ref: AJ-2549

Location: Witham

Salary: £65k

The Senior Business Development Manager is responsible for overseeing the global freight operations. Ensuring efficient, cost-effective and timely movement of goods. This role requires a dynamic leader with extensive experience in sales, business development and operations within the Logistics and Freight industry. This is a unique opportunity for the successful candidate to build a business, utilising the Company’s foundation of freight relationships to drive strategic growth, develop strong customer relationships and optimise operational processes. Travel both within the UK and Europe may be required.

SCOPE OF JOB

• Leadership & Strategy: Develop and implement growth strategies to build the existing base into a highly profitable and efficient operation
• Sales & Business Development: Drive growth through strategic sales initiatives, identifying new business opportunities and fostering strong relationships with existing key clients and freight partners
• Operational Excellence: Oversee daily freight operations, ensuring compliance with international regulations and optimising processes for cost efficiency and timely delivery.
• Team Management: Lead, mentor and develop a high performing team, ensuring alignment with company goals and fostering a collaborative culture.
• Financial Management: Develop and manage the freight budget, monitoring expenses and
• ensuring financial targets are met
• Customer Relationship Management: Maintain and enhance relationships with clients ensuring high levels of customer satisfaction and addressing any operational issues promptly
• Market Analysis: Conduct market research and analysis to stay ahead of industry and adjust strategies accordingly

Ref:  EH-2550

Location: Rainham

Salary: £28-30k

Role

• Working within a small team and a fast-paced environment the role is to handle specific clients.
• The role is varied as it will be to take responsibility in managing some of our UK clients, inbound, storage and outbound requirements, specifically for our UK Market simple single shipments or larger scale projects with phased deliveries. 
• Arranging deliveries to Clients and or End Users with own internal Transport Fleet and or liaising with sub-contractors to source most cost-effective solution(s) whilst still meeting any associated deadlines.
• Processing orders on carrier websites for onward delivery to end users for and on behalf of FDN and or clients.
• Client accountability will include booking vehicles delivering orders and or stock to the depot here at Rainham, raising Movement Requests, Pick Lists, Query Resolution, Invoicing. Monitoring of consignments and keeping clients updated proactively.
• All other activities associated with such an administrative role, job creation, loading costs, charges out, invoicing, filing, emailing, and liaising with Carriers, Suppliers, and all internal partners.
• Deputise for colleagues to cover planned or unplanned absences.
• Training will also be provided in other areas of the business as all employees are expected to cover holidays and absence when required.

Ref: EH-2553

Location: Maldon

Salary: £38k

• To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.
• Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.
• Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
• Manage calls with clients, resolving issues/queries promptly.
• Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
• Provide cover to support absence of other team leaders, team members and Operations Manager.
• Responsible for issuing and dividing the daily tasks to the team.
• Mentoring and cross training in all accounts
• Complete all monthly procedures for Customers/ Management.
• Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
• Assist with maintaining the Rota for out of hours cover.
• Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.
• Carrying out effective 1-2-1 meetings and appraisals with the team
• 100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.
• Stay abreast of changes in import and/or export laws.
• Request or compile necessary documentation to support your team.
• Advise customers on Customs-related matters.
• Confer with officials in various agencies to facilitate clearance of goods through Customs.
• Ensure the team are updating and maintaining eUCR Lists regularly.
• Out of hours working as an when required.
• Participate in any project teams for client work, or process and other change improvements.

Ref: EH-2558

Location: Witham

Salary: £28k

The role will include:

• Heavy Manual Handling – Unpacking Handball Containers
• Working within our WMS management system, including receiving, picking, packing, preparing orders for dispatch, scanning goods into / out of stock system.
• Working efficiently, following an agreed processes to a high level of speed and accuracy.
• Planning of workload.
• The opportunity to develop new business, accounts, finding solutions for client’s requirements.
• Manual lifting of goods – unloading & loading.
• Adhere to all health & safety regulations.

Ref: SL-2559

Location: Basildon

Salary: £35k

Candidate must have at least 3 years experience in customs formalities covering all sea road and air freight services.

Sea, Air & Road clearances

Claiming of UCNS

Fully compliant in HMRC Declarations

Ref: ZP-2562

Salary: £27-35k

Location: Stanford-Le-hope

• Independently arranging administrative and operational activities on the basis of recorded instructions and/or known agreements.
• Independently ensuring financial processing from start to finish.
• Independently preparing and completing import and export files with all associated (customs) documents required for correct, complete and efficient processing of the files.
• Independently accepting, overseeing and handling shipments according to the arrangements agreed with customers.
• Ensuring the timely and correct preparation (forwarding) of papers, documents and information.
• Issuing instructions to colleagues and carriers by reference to the cargo documentation.
• Independently checking tariff headings for customs duties, agricultural levies, VAT and similar.
• Applicants should have a good working knowledge of the UK Tariff and be able to classify a wide range of goods, particularly in the food sector. 
• Experience in using CNS & Destin8 essential, knowledge of IPAFFS and NCTS desirable

Ref: AJ-2563

Location: Colchester 

• Running multimodal shipments from start to finish, to include, liaising with agents, bill of ladings, clearance instructions, deliveries and any special requirements.
• Assist with office management tasks including ordering supplies and maintaining inventory
• Answer phone calls and direct inquiries to the appropriate department or individual
• Provide administrative support to the operations team as needed
• Utilize computerized systems and software to input and retrieve information
• Maintain confidentiality of sensitive information and handle it with utmost professionalism

Ref: ZP-2566

Location: Witham

Salary: £25-30k

• Exciting opportunity to join our in house customs clearance department, completing all aspects of customs, including exports documents, import clearances and raising of transit documents.
• Candidate will need to have great attention to detail, should be able to work well as a team and independently, as well work well under pressure.
• Customs knowledge and experience required.
• In house system training will be provided.

Ref: EH-2571

Location: Witham

Salary: £45k+

Job Summary:

The role as an account manager will require you to manage the company accounts and head up the accounts team which includes two administrators & accounts supervisor.

Duties Include: -

• Managing the accounts department 

• Management accounts, bank reconsolidations, VAT returns.

• Processing salaries at the end of the month.

• Overseeing the purchase ledger & credit control.

• Managing the online banking & reporting daily payments made.

• Make any amendments to sales/purchase invoices as requested by the operations team. 

• Reconcile duty/vat sales and purchase ledger from Sage to Def Sheet.

• Preparing sale reports.

• Authorise all payments made.

• Clear any purchase ledgers payments down on SAGE.

• Send requests to overseas clients for payment of invoices.

• Any other duties as commensurate to the role

Skills Required: -

• Proven experience as an Account manager 

• Proven knowledge of SAGE

• Overall knowledge of all accounting duties

• Dealing with Multi Currencies 

• Good communication skills 

• Teamwork skills

• Working within a freight forwarding industry is not required but preferable

Ref: ZP-2573

Location: West Thurrock

Salary: £28k

Role:

· Working within a department of 15 people, part of a wider team of 47.

· Handling European groupage services.

· Arranging movement of freight from origin to final destination, both international and national.

· Liaising with customers, overseas partners and suppliers.

Skills required:

· Must have a good understanding of European road freight, at least 2 years’ experience.

· Capable of manually calculating costs and charges.

· Understanding of taxable kilos.

· Good customer service skills.

· Experience with Customs paperwork.

· Ability to work in a team but also be self-sufficient.

Benefits:

· Competitive salary, holidays and pension scheme.

· Part of a dynamic team and company with a clear vision and strategy.

· Bonus scheme.

· Good progression opportunities.

· Monday to Friday - 9am-5pm.

· Training.

Ref: ZP-2578

Location: Witham

Salary: £ Negoitable 

Our client, a freight forwarder based in Witham is looking for a Business Development Manager to join their office in Witham.

You will need to come from a freight forwarding / logistics background and ideally have experience in all modes of transport.

Would be expected to generate business through telephone sales / sales visits.

Would be given targets to achieve after a settling in period so someone who works well under pressure.

Ref: AJ2580

Location: Witham

Salary: Depending on Expeirence 

• An opportunity to work within the growing deep sea import team.  We are looking for a bright enthusiastic individual who has had at least 5 years general forwarding experience.  Working
• within our clients busy import LCL department. 
• Ideally someone who has a knowledge of Destin8, CNS and is experienced in dealing with overseas offices, partners, arranging air, sea, import bookings.
• With a view to long term progressive career. 
• Can work on files start to finish, processing sales and purchase.  
• Will manage direct account client base, working with food stuff and general good

Ref: ZP-2582

Location: Stanford-Le-Hope

Salary: £25-38k

Responsibilities –

• Monitor mailbox and make sure everything is replied to / actioned in a timely manner.

• Participate in all day-to-day bookings / administration activities including, actioning emails, speaking to customers, distributing emails to correct people.

• Assist with effective liaison, support and assistance between bookings/administration department and customers / rest of company.

• Assist in checking rate confirmations, rating jobs and sending invoices.

• Participate in basic administration jobs such as answering telephone calls, data input & arranging meetings.

• Liaise with support teams to solve any IT or system issues that affect your team.

Must have –

• Strong IT skills - knowledge in Microsoft Office & Excel.

• Experience in an office environment.

• Be willing to learn new software.

• Excellent written and verbal communication skills.

Ref: AJ-2583

Location: Basildon

Salary: £27-33k

Key roles and responsibilities:

• Assist the Team Leader and Sea Freight Manager in the execution of their duties in support of the departmental vision of the company to become more competitive and profitable 
• Understand and execute the departments vision of good business development in order to successfully move Sea Freight products 
• Complete all Import, Export and Cross Trade activities correctly and on time ensuring the Customs declaration forms are completed correctly 
• Immediately report any errors to the customs declaration forms to line manager and customs claims 
• Correctly complete all customs import declaration forms 
• Ensure all operational activities and invoicing are completed on time 
• Complete ad-hoc and spot checks on a weekly basis to check all is in order and all documents required 
• Maintain and utilise the operational system at all times 
• Ensure all duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs 
• Maintain regular communication with clients, reporting new sales leads and handover of shipments to manager 
• Assist in the creation and maintenance of SOPs for the department 
• Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manage 
• Follow up late customer payments in conjunction with credit control 
• Communicate quotations to the line manager/sales team and ensure all quotations are recorded on the system in one format 
• Implement and improve new efficiencies in customer workflow in conjunction with line manager 
• Before release, ensure all goods under their Deferment account are approved for delivery via accounts and/or line manager 
• Ensure all reports are generated by given deadlines and handed to line manager 
• Accurately complete all invoicing for exports and clients 
• Procurement of Ocean Freight rates from the shipping line and co loaders on a monthly basis 
• Complete Deviation forms in line with GDP compliance.
•  Provide holiday and sickness cover as required

Ref: AJ-2588

Location: Sranford-Le-Hope

Salary: £Negotiable

As a Road Freight Operator, you’ll be responsible for managing European groupage services and coordinating the movement of freight from origin to destination, both nationally and internationally.

What You’ll Do:

Coordinate European groupage services

• Arrange freight movement from origin to final destination

• Liaise with customers, partners, and suppliers to ensure smooth delivery

• Manage customs paperwork and freight documentation

What They're Looking For:

Minimum of 2 years’ experience in European road freight operations

• Strong understanding of taxable kilos and the ability to manually calculate costs/charges

• Excellent customer service skills

• Experience with customs paperwork

• Team player with the ability to work independently

Ref: EH-2584

Location: Basildon

• Plan collections in such a way to be most cost efficient

• Ensure all problems are reported and, where possible, rectified as quickly as possible

• Ensure the smooth running of all collections, shunts and transfers

• Plan collections with approved 3rd parties

• Ensure that all customer requirements are adhered to (e.g. time-constrained jobs)

• Keep in regular contact with 3rd party suppliers to monitor journeys and any potential issues. Including providing clients information on aspects such as traffic problem

• Ensure all collections are inputted onto Phoenix

• Arrange transfers between warehouses into loading depots. 

• Co-ordinate “sweeps” to provide efficient costing on set days from areas such as Heathrow, Bradford & Newcastle 

• Co-ordinate with the warehouse on day to day issues relating to container availability and quay shunts. 

• Check inventory reports to ensure cargo is available ready for loads

• Support customer service, warehouse and operations with 3rd party loading

Ref: EH-2585

Location: Basildon

Required Skills – 

• Good Organization Skills

• Ability to work in a busy environment

• Exceptional Customer Service

• Ability to work well within a team.

• Import Customs experience is a bonus but not a requirement

Day to day tasks will include – 

• Monitoring and actioning emails from origin offices, agents, clients, and vendors on a daily basis in relation to the tasks set out within the role.

• Handling of all Delivery requests for the Import Team and any queries that are related to this portion of the movement. 

• Handling of all Routed bookings placed in the UK which will include placing the initial booking through the internal system to notify origin, updating the customer frequently with the current status, providing the draft bl for checking and ensuring Shipped on Board and Final bl is proactively provided upon sailing. 

• Handling of all Import Customs Clearances for our Prepaid DAP/DDP Shipments.

• Answer phone calls from clients and vendors daily and promptly, also returning calls for any messages left in voicemail. 

• Maximizing revenue through value “add on” and working efficiently to minimize errors and unnecessary costs.

Ref: EH-2586

Location: Basildon

 Key focus areas: -

• Handling and ownership of designated trade lane from the initial communication with origin of the container loadings for that period, up to delivery/release of the consignments to the consignee

• Monitoring of weekly volumes from each trade lane and recording these on to personal loading log,

• Ensuring that complete documents are received from our agents in good time and that the costs/credits are correct based on tariffs, agreement and exceptions lists, any issues or failures should be escalated to management, 

• Tracking the container arrivals and once closer to the ETA ensuring the manifest is sent to the warehouse, container is released with the line and release provided to the warehouse and notice of arrivals are issued to all customers within the container with the correct costs as per the settlement agreement, this should be completed no later than 1 week prior to vessel arrival

• Containers should be continued to be monitored up until unpack where all cargo should be either released by the release department or delivered, which would be handled by the operator, 

• Once unpacked and the goods have been delivered/released we would look to close the file and account for all costs and ensure all charges are billed correctly to customers. 

• Duties can be modified at any time by department manager and/or management.

Day to day tasks will include, but not limited to:

• Monitoring and actioning daily emails from origin offices, agents, clients, and vendors. Assist on shared email inboxes during required times.

• Delivery requests and quotes from UK clients

• Passing of Vendor and internal Shipco invoices, and dispute when incorrect.

• Keeping your loading log up to date

• Handling customs clearances for private importers

• Handling UK Routing Orders via OMS

• Answer phone calls from clients and vendors daily and promptly, also returning calls for any messages left in voicemail. 

• Quoting Agent PP enquiries 

• Maximizing revenue through value “add on” and working efficiently to minimize errors and unnecessary cost.